I need special services that I don’t see listed, can you provide them?

We have tried to provide what we can to make your bookkeeping as easy as possible. If you need something that you haven’t seen here, just let us know!

Do you charge extra if I need my services after regular business hours?

No. In fact, since we work with various clients who have work a wide range of hours, we don’t have “after business hours.” Many of our bookkeepers have various schedules to match.

Do I have to sign a contract?

We use letters of engagement that are simply an agreement between you and All Starr Bookkeeping. These spell out the needs and expectations of both parties.

How do you decide how much the fee will be?

It depends. If you need to be setup, or have a lot of “backtracking” for us to do, or “my files are in a (digital) shoe box,” the fees may vary. We usually have the set fee for 3 months, and evaluate as to if we need to change it. We also do quarterly, yearly, or “per transaction” fees. Some clients wish an hourly fee, and we will work to accommodate you. Below is only a rough guide of what we may start our fees at. Again, it really depends on the state of your books.

Our typical start up package is $300, prepaid, which includes 10 hours of bookkeeping service. (Setup fee not included.) This can, depending on your books, go for a week, or a month. All unused hours are rolled over to the next week or month.

Extra time starts at $30 an hour, in 10 hour, prepaid blocks, and goes up from there, based on the nature of your books. The fee does not include out of pocket expenses, for example, mailing files if you use desktop bookkeeping software.

For hourly, depending upon the complexity, is $30 – $50 an hour (Setup fee not included).

There will be no other charge for normal phone consultations. We welcome our clients to contact us and keep us informed of their business development or concerns of any nature, to avoid big problems later.

How often should I backup my files?

It is industry standard to suggest backing up your company file every day. Additionally, monthly and yearly backups are also suggested, especially off site.

Back up services include:

  • Carbonite
  • Mozy
  • SugarSync
  • SmartVault
  • Idrive
  • Google Drive
  • OneDrive
  • Mega.nz

If you’re looking for File Transfer Service:

  • YouSendIt
  • DropBox
  • SmartVault
  • Google Drive

Note that All Starr Bookkeeping is not associated with any of the above companies, and many others exist. They may offer both free and premium services. Each client must evaluate these services, and decide for themselves which service fits their needs.

How do I pay for services?

You can pay for services using a debit, credit card, or PayPal. You will be invoiced with instructions.

For all new customers, we require you to start on the “prepay package,” where you will prepay for your time, generally in 10 hour increments, at $30/hr ($300). This does roll over.

We will gladly work with escrow, with Safe Funds or Pay Safe. Both have A+ ratings with BBB.